Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
Analyze account data to generate insights and prioritize actions for customer health and retention.
Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.
Coordinate scheduling of healthcare workers and staff client shifts.
Screen, hire, and support caregivers while providing HR support.
Manage service delivery platform and prepare daily/weekly staffing reports.
Cloverleaf Care is a rapidly expanding US-based healthcare services company that coordinates care for clients. They have a supportive remote team environment with over 10 years of remote work experience and emphasize respect, appreciation, and employee involvement.
Respond to customer inquiries via phone, email, chat, or other channels in a timely and courteous manner.
Resolve customer issues efficiently while maintaining high satisfaction and documenting interactions accurately.
Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores.
Sagility combines industry-leading technology and healthcare domain expertise to optimize the member/patient experience through clinical, case management, and analytics services. With over 25,000 employees across 5 countries, the company fosters a culture of customer-centric support and professional growth.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.
Proactively contact residents to discuss lease renewals and negotiate terms to maximize retention rates.
Respond to resident inquiries via phone, email, and other channels, providing accurate information on lease agreements and community guidelines.
Assist residents with move-out procedures and ensure compliance with renter's insurance requirements.
Extenteam is a dynamic company revolutionizing the short-term vacation rental industry by providing AI-assisted SaaS platform and dedicated team services. They are a small team of 50 core employees, supported by over 400 dedicated team members, with a culture of excellence, collaboration, and data-driven decision-making.
Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
Solve problems properly the first time, focusing on resolution rather than deflection.
Surface customer feedback to shape product, operations, and experience.
Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.
Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Respond to a high volume of customer inquiries with accuracy and professionalism.
Troubleshoot customer issues and escalate to relevant departments as needed.
Maintain composure and efficiency in fast-paced environments while completing administrative tasks.
Asset Living is a third-party property management firm founded in 1986, managing multifamily, single-family, and student housing properties across the US. The company is fast-growing, values diversity, and is recognized as a Best and Brightest Place to Work, fostering a culture of unity and growth.